IN THE DRIVER'S SEAT
DREW JOLY, CSR D02, EDMONTON, AB
How long have you been a CSR with Canadian Linen?
I've been a CSR for just over four years now.
What areas do you cover?
I operate an overnight route which includes the Highway 13 region of Alberta. The main towns I serve are Camrose, Lougheed, Sedgewick and Killam.
On average, how many kilometres do you drive in a day?
I’d say it’s about 150 kilometres a day.
Do you have a system for organizing your truck?
When loading my truck, I usually load mats together by size. I put linens on the front shelving units and garments in reverse order of stop sequence. Overall, I work my way to the front on the truck. I believe this is a good way to manage weight distribution in the truck as well as allocate maximum space for soiled products.
Do you have pet peeves related to your truck?
Not really. I was assigned a brand new unit about a year ago, and it's been great. No complaints!
What is your favourite customer story or interaction?
I've had many great customer interactions over the years, including a job offer from one of my customers! Of course I graciously declined, but that is probably one of the best compliments you can receive from a client.
What do you enjoy the most about your job?
I feel the best part of being a CSR is the independence involved in the day-to-day operations on the route. It's very satisfying to take ownership of the route along with building the corporate and personal reputation within the communities I service.
Since we’re in the business of laundering, do you iron your own clothes?
I do iron my own clothes … but not too often.
When you’re not in the truck, what are your favourite hobbies?
When I'm not working, I love spending time on the golf course and relaxing in front of a nice bonfire.
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