IN THE DRIVER'S SEAT
BRAD CURNEW, CSR D11, CALGARY, AB
How long have you been a CSR with Canadian Linen?
I’ve been with Canadian Linen since June 2013, so three years.
What areas do you cover?
I have customers east of Calgary up to Hanna AB and everything north of Calgary up to Didsbury AB.
What do you enjoy the most about your job?
I love being on the road! I enjoy interacting with customers and ensuring their needs are met.
What is your favorite customer story or interaction?
I don’t really have one story in particular. I consider all my interactions with my customers to be quality. When a customer is upset or has an issue, I enjoy being able to resolve it for them.
One time a customer wanted to put up a fence around their property, and I asked if I could do the work! I have a great rapport with all of my customers.
On average, how many kilometres do you drive in a day?
Tuesday to Wednesday is my overnight day so I drive 600+ km return trip. Thursdays I go to Didsbury, which is about 200 km return trip. Fridays I’m in Airdrie, so I probably go about 100 km those days.
Do you have any pet peeves related to your truck?
The air system in my truck isn't the greatest, so it can get pretty warm in the summers and rather cool in the winters but I get by!
Do you have a system for organizing your truck?
I load by account and by stop. Organization has to be a top priority when you are loaded for two days.
Since we’re in the business of laundering, do you iron your own clothes?
Hahaha! No, I don’t iron my clothes.
When you’re not in the truck, what are your favorite hobbies?
I love any kind of sporting events – everything from baseball, softball, horseshoe, pool. You name it!
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